DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)
These T&C are applied to services provided by Express Carrier DHL Express in
respect of delivery of Express Shipments for personal use.
1. Terms used herein:
Express Carrier: DHL Express is represented within the Russian Federation by two
entities, DHL International AO and DHL Express OOO. DHL Express as
well as third parties work together to deliver Express Shipments internationally and
perform customs operations in respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations in the name and
on behalf of the customs applicant and other interested parties in accordance with
the customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of
transportation using electronic shipment organisation and tracking system on
website to deliver those goods to the
Consignee pursuant to an individual waybill within the shortest possible and/or
fixed period of time.
Shipper means a legal entity, normally an online store, that handed Express
Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment specified in the DHL
2. T&C Subject Matter
2.1. These T&C are a public offer and form a consensual type Delivery and
Customs Operations Agreement in respect of Express Shipments by and between the
Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
2.2. Consignee of Express Shipments accepts the provisions of this Agreement for
themselves and for other directly or indirectly interested parties, including the
Shipper, by pressing a button, ticking a box or putting any other sign in the box “I
accept terms and conditions of the Public Offer,” as well as/or by any other means
of actual confirmation of their consent when ordering goods at the Shipper’s
2.3. Under the applicable legislation in Russian Federation Express Carrier and
Customs Broker shall have the right to demand from Consignee documents and
information necessary for international delivery of Express Shipments and customs
operations in respect of Express Shipment, including those containing information
comprising commercial, bank and other secrets protected by law, or other
confidential information, and obtain such documents and information within the time
limits ensuring observance of the requirements specified in the applicable
Express Carrier and Customs Broker hereby acknowledge and confirm that the
obtained information comprising state, commercial, bank and other secrets protected
by the law or other confidential information must not be disclosed or used by
Express Carrier and Customs Broker and their employees for their own purposes,
handed over to other persons, except for the cases envisaged in the applicable
legislation in Russian Federation other cases when disclose of the information is
required for international delivery of Express Shipments and customs operations in
respect of Express Shipment.
3. DHL Express Network Terms and Conditions of Carriage.
3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery
Terms and Conditions apply to carriage of goods via DHL Express network; the key
provisions thereof that are essential for the Consignee are listed below:
Deliveries and Undeliverables
Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered
to the Receiver’s address given by Shipper but not necessarily to the named Receiver
personally. Shipments to addresses with a central receiving area will be delivered
to that area.
DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may
be offered alternative delivery options such as delivery on another day, no
signature required, redirection or collection at a DHL Service Point. Shipper may
exclude certain delivery options on request.
If the Shipment is deemed to be unacceptable as described in Section 2, or it
has been undervalued for customs purposes, or Receiver cannot be reasonably
identified or located, or Receiver refuses delivery or to pay Customs Duties or
other Shipment charges, DHL shall use reasonable efforts to return the Shipment to
Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of
or sold without incurring any liability whatsoever to Shipper or anyone else, with
the proceeds applied against Customs Duties, Shipment charges and related
administrative costs with the balance of the proceeds of a sale to be returned to
Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL
from returning to Shipper as well as any Shipment of Dangerous Goods.
DHL has the right to open and inspect a Shipment without notice for safety,
security, customs or other regulatory reasons.
DHL’s liability in respect of any one Shipment transported by air (including
ancillary road transport or stops en route) is limited by the Montreal Convention or
the Warsaw Convention, as applicable, or in absence of such Convention, to the lower
of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per
kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all
other forms of transportation, except where Shipments are carried only by road, when
the limits below apply.
For cross border Shipments transported by road, DHL’s liability is or shall be
deemed to be limited by the Convention for the International Carriage of Goods by
Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33
Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such
limits will also apply to national road transportation in the absence of any
mandatory or lower liability limits in the applicable national transport law.
If Shipper regards these limits as insufficient it must make a special declaration
of value and request insurance as described in Section 8 or make its own insurance
DHL’s liability is strictly limited to direct loss and damage to a Shipment only
and to the per kilogram limits in this Section 6. All other types of loss or
damage are excluded (including but not limited to lost profits, income, interest,
future business), whether such loss or damage is special or indirect, and even if
the risk of such loss or damage was brought to DHL’s attention.
DHL will make every reasonable effort to deliver the Shipment according to DHL’s
regular delivery schedules, but these schedules are not binding and do not form part
of the contract. DHL is not liable for any damages or loss caused by delay, but for
certain Shipments, Shipper may be able to claim limited delay compensation under the
Money Back Guarantee terms and conditions, which are available on the DHL website at
www.dhl.com or from Customer service.
All claims must be submitted in writing to DHL within thirty (30) days from the
date that DHL accepted the Shipment, failing which DHL shall have no liability
whatsoever. Claims are limited to one claim per Shipment, settlement of which will
be full and final settlement for all loss or damage in connection therewith.
Circumstances Beyond DHL’s Control
DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s
control. These include but are not limited to electrical or magnetic damage to, or
erasure of, electronic or photographic images, data or recordings; any defect or
characteristic related to the nature of the Shipment, even if known to DHL; any act
or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver,
third party, customs or other government official; “Force Majeure” - e.g.
earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil
commotion, or industrial action.
Shipper agrees to all routing and diversion, including the possibility that the
Shipment may be carried via intermediate stopping places.
3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is
available on www.dhl.ru website.
4. Customs Operations Terms & Conditions
4.1. Customs Broker:
4.1.1 may performs customs declaration of Express Shipments;
4.1.2. shall inform the Consignee of the date of the goods arrival to the
temporary storage facility (TSF) by fax or email;
4.1.3. shall perform other actions stipulated in the customs laws of the Customs
Union and the Russian Federation as necessary to perform the customs operations as a
person authorized by the Consignee to act in respect of the declared Express
4.2. The Consignee shall provide comprehensive and accurate details and documents
to perform declaration of the Express Shipments as stipulated in the customs laws of
the Customs Union and the Russian Federation and provide additional documents at the
Customs Broker’s request.
All the documents required to declare the goods should be provided within ten (10)
calendar days from the moment the goods arrive to the TSF.
4.3.The Consignee would take of formalities related to the frequency of receiving
shipments at his own risk and cost
4.4.The Shipper and the Consignee guarantee that they have legal authority or
other legal grounds for the Customs Broker to perform legally relevant actions on
their behalf and shall be fully liable for providing comprehensive and accurate
information in respect of the Express Shipments.
5. Liability of the Parties
5.1. The Consignee shall be liable for penal sanctions imposed on the Customs
Broker as a result of the latter’s breach of customs regulations due to the
Consignee’s failure to provide comprehensive and/or accurate information and
documents, including inconsistencies in transported goods to their accompanying
documents in terms of their name, quantity, other characteristics affecting due
declaration, as well as the Consignee being late in providing those documents and
information; and in that case the Consignee shall reimburse the Customs Broker all
the amounts of such sanctions against a separate invoice.
5.2. The Customs Broker shall not be liable for lost profits or other
consequential and contingent damages of the Consignee even if such damages are
foreseeable or have been made known to the Customs Broker or the Customs Broker
could or should have known about them.
5.3. The Parties shall be released from liability for full or partial
non-performance of their respective obligations hereunder if it became a result of
Force Majeure circumstances and those circumstances directly affected performance of
6. Service Fees and Payment for Customs Operations:
6.1. Service fees are determined based on the Customs Broker’s rates as of the
invoice date, including amounts of customs and other fees paid by the Customs Broker
while providing services hereunder.
6.2. The Consignee must pay for the Customs Broker’s services.
6.3. The Customs Broker reserves the right to withhold any goods of the Consignee
at the latter’s expense until the Customer Broker’s services provided to the
Consignee hereunder are paid in full.
7. General Provisions
7.1. Should the T&C and/or Agreement text change, the Parties agree to apply
the T&C effective as of the date of consent specified in Clause 2.2.