As a general rule, packages are sent within 24/48 hours after receipt of payment,
through DHL agency with tracking number and delivery with signature.
If you prefer another type of delivery, please contact us by email: firstname.lastname@example.org
Whatever form of delivery you choose, we will provide you with a link so you can
track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses.
handling costs have a fixed price, while the transport costs may vary according to the
total weight of the package.
We advise you to group all your items in one order. We can not combine two
orders, and the shipping costs will be applied for each one individually. We are not
responsible for any damages that your package may suffer after shipment, but we do our
best to protect all fragile items.
The boxes are large and your items will be well protected.
Merchandise changes or returns
You have 15 days from the receipt of the order to request a return, exchange or
In any case, contact us through the contact form or email email@example.com and we will
tell you how to proceed.