Shipping & Returns

Package shipping

As a general rule, packages are sent within 24/48 hours after receipt of payment, through DHL agency with tracking number and delivery with signature.

If you prefer another type of delivery, please contact us by email: hola@tuctuc.com

Whatever form of delivery you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package.

We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

Merchandise changes or returns

You have 15 days from the receipt of the order to request a return, exchange or refund.

In any case, contact us through the contact form or email hola@tuctuc.com and we will tell you how to proceed.